Return & Refund
We offer free cancellations on all orders within 24 hours of the order being placed. If you need to cancel your order, send us an email at firstname.lastname@example.org with the subject "CANCEL" within 24 hours of ordering and our Customer Support team will be happy to assist you.
Please note all orders are processed through our warehouse after 24 hours. Once your order has been processed, we cannot apply cancellations. If you still want to cancel your order after 24 hours, please refer to our Return Policy below.
All returns must be communicated directly with our team before returning your order. To start a return, contact us at email@example.com and a member of our team will assist you with the process.
Change of mind: We accept returns for any reason within 14 days of your order being delivered. If 14 days have gone by since your order was delivered, unfortunately we cannot offer you a refund or exchange unless the product is faulty.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in original packaging.
Our Returns Hub is in Assen, Netherlands. You will be liable to pay all shipping costs, import duties and customs & taxes for returning the goods back to us due to change of mind. Original shipping costs are non-refundable.
Size exchanges: We offer size changes for 10 USD per shoe. All size exchanges must be requested within 7 days of delivery, and footwear must be in original conditions and in its original box. Only replacements are applicable on orders with sizing issues.
If you want to start a size exchange, reach out to us and our team will organize a ticket for you.
In the unlikely event an item is damaged during shipping, arrives in poor condition or is lost during shipping, we will send out a replacement. We can not process refunds for orders lost during shipping or due to situations out of our direct control.
We offer full refunds or reshipments (subject to availability) on any items that arrive damaged or are significantly different from what you were led to believe.
To start a refund/exchange process, please email us at firstname.lastname@example.org with your order number, a brief explanation of the issue and photos of your item where these issues are clearly visible. We are not able to process refunds on damaged products if photos are not provided.
*Please note: we will not be able to process your return/refund if you send your order back to the sender address on your parcel (our distribution facility) without contacting us first. All returns, refunds and exchanges must be directly communicated with us via email at email@example.com before the parcel is returned.